Frequently Asked Questions

What is a Podiatrist?

A podiatrist is a university qualified, registered healthcare professional who can assess, diagnose, manage and treat foot and lower limb conditions. These conditions include musculoskeletal injuries, skin conditions, sporting injuries, foot arthritis, paediatric foot problems, the effects of chronic disease on lower limbs and feet along with many other injuries and ailments related to the feet and lower limbs.

Do I need a referral to see a Podiatrist?

There is no requirement to supply a referral from your doctor to see a Podiatrist. With that said, if you have been referred, please bring a copy of the referral letter.

What can I expect at my first consultation?

At Sole Podiatry you initial consultation will go for 40 minutes. This time allows your Podiatrist to thoroughly examine and understand your needs as well as providing the necessary time to assess your condition properly. We will also develop a comprehensive treatment plan that will enable you to achieve your goal as soon as possible during this consultation.

What is a general consultation and treatment?

A general consultation is a core podiatric service that focuses on dealing with a wide range of feet treatments and will include an expert diagnosis and a foot treatment. A general consultation can include any of the following treatments;

  • Nail Care
  • Ingrown Nail Treatment
  • Corn Removal
  • Hard Skin Removal
  • Diabetic Foot Assessment
  • Warts
  • Tinea
  • Other Skin Pathologies
  • Foot & Ankle Pain & Injury Management

Do you treat children?

Yes we regularly treat children. Children are one of our larger patient demographics which is no surprise considering the rapid growth spurts they have and the levels of activity they participate in.

How can Sole Podiatry help with my child’s growing pains?

During an initial consultation where we will perform a complete assessment of your child’s condition we will discuss the appropriate management plan to support your child’s growth. We can assess things like their gait (walking) pattern and biomechanical movement and muscle strength and flexibility. We also take into consideration an family history of foot related problems. We can then often advise on exercises, footwear changes and possible orthotics to help alleviate growing pains in children

Why do I have arches in my feet?

The arch in your foot allows the foot to support your body weight in an erect posture with the least possible weight. Formed by the metatarsal and tarsal bones the arch is strengthened by a number of ligaments and tendons. The mechanics and movement of the arches is what enables us to move in a dynamic way on various surfaces. A Podiatrist is trained to assess the arch of the foot and it’s movement and identify any issues which could lead to injury or pain.

Can I claim my podiatry appointment with my private health insurance?

Private health funds do cover ancillary health services that include podiatry. Whether your cover includes podiatry will depend on the level of cover that you have with your provider. Whether you are eligible to claim back your podiatry charges will depend on the scope of your insurance coverage.

Does Medicare cover podiatry?

Podiatry is considered an allied health profession by the Australian government and as a consequence, Medicare rebates are generally not available for visits to a podiatrist. For patients with chronic diseases and complex care needs there may be eligibility for a medicare rebate. For medicare benefits to be payable for podiatry services, a patient must be referred to a podiatrist by a GP. There are frequency limits to the number of visitations available however.

How often do I need to visit a podiatrist?

The frequency and number of visitations will depend on the nature of the condition you are being treated for. The treatment and rehabilitation of conditions will vary widely however after an initial consultation your podiatrist will be able to provide a recovery framework for you.

Do you accept department of Veterans Affairs claims?

Whilst we do accept Veterans Affairs claims, your coverage will depend on the type of card you have. For Veterans with a Gold Card, you will be completely covered for all podiatry services. For Veterans with a White Card, DVA will fund podiatry services if they are required because of an accepted war or service related injury or disease. We recommend speak with DVA prior to a consultation to identify your level of entitlement. We will need a referral letter from your GP in order to claim through DVA.

Do you accept WorkCover podiatry claims?

Yes. We do accept Workcover patients, however we do not bill Workcover directly. You will be required to pay the full consultation fee on the day of your visit and can seek reimbursement from your insurance company.

Do you accept TAC podiatry claims?

Yes. We do accept TAC podiatry claims. We will bill TAC directly for consultations as long as you can supply an approval letter for Podiatry services.

What forms of payment do you accept?

We accept payment via all types of Visa & Mastercard, HICAPS and cash payments.

Do you sterilise your instruments?

Yes we regularly sterilise our equipment and adopt industry standard best practices to ensure the safety and care of our patients at all times.

Do you do home visits?

Yes we do offer a home visit service. There are additional costs with a home visit due to the time it takes to leave the clinic and visit your home. We do home visits in a 5km radius of either of our clinics. Please call us to discuss your needs for a home visit for more information.

Am I able to arrange a visit to a nursing home?

Yes, we can arrange a visit to a nursing home, Please call us to discuss further.

Do you have parking close by?

We have onsite parking, including disability parking, available on both our Pascoe Vale and Keilor East clinic premises.

What is your privacy policy?

As registered health practitioners we are required to abide by our medical responsibility to maintain patient confidentiality unless expressly advised otherwise by the patient.

Will you share my information with anyone else?

Unless advised expressly by you, your information will not be shared with anyone else unless legally required to do so.

Do you have disabled or wheelchair access?

Yes we have wheelchair access at both our Pascoe Vale and Keilor East clinics.

I have diabetes; can a podiatrist help me?

If you have diabetes it is recommended that you have your feet checked at least once a year by a podiatrist. Diabetes can lead to ulcers and other complications such as gangrene and it’s important to identify these problems early.

Why do I feel pain when I walk or exercise?

There could be a number of reasons for why you may experience pain when you are walking or exercising. Whether it be plantar fasciitis, corns, calluses, ingrown toenails, arthritis, diabetes, pregnancy, high arches, flat footedness or ill fitting shoes or there could be any number of reasons for why you are experiencing pain.

Due to the many small bones, ligaments, tendons and body tissue the diagnosis of the cause can be complex and difficult to pinpoint. Our podiatrists, will perform a detailed assessment of your foot to identify what is causing your pain and discomfort.

What is an Enhanced Primary Care Program?

An enhanced primary care program is a government that allows individuals with chronic medical conditions to receive Medicare rebates for podiatry services.

What are your opening hours?

Both our Keilor East and Pascoe Vale clinics have the following hours;

Monday – Thursday: 9:00am – 7:00pm

Friday: 9:00am – 6:00pm

Saturday: 9:00am – 1:00pm

Sunday: Closed

What is your cancellation policy?

We appreciate 24 hours notice for cancellations when possible. However we know the unexpected can often happen, so a courtesy phone call if you are going to miss an appointment is always appreciated.

An appointment which is cancelled or rescheduled with less than 24 hours notice, may incur a fee of 50% of the consult rate.

If you miss an appointment, without giving notice, then the full rate of the appointment may be charged.

Do you bulk bill?

We bulk bill pension card holders with a valid EPC referral (Chronic disease management plan) from their GP. For non-pension card holder with this type of referral, our consult fees apply, and you can claim a rebate from Medicare (there is a small gap fee)

Will it hurt?

Routine care of nails and callouses is not painful. Some conditions such as ingrown toenails may be sensitive to treatment. We do our best to minimise pain and can also offer local anaesthetic injections when indicated.

What should I look for when choosing a podiatrist?

Always ask your podiatrist questions. By asking questions you will get to know what your podiatrist is all about. A podiatrist who takes the time to answer questions and educate you on your condition and treatment and who takes the time to put your mind at ease should be the standard in care you deserve.

How does Sole Podiatry treat heel pain or heel spurs?

Heel pain and spurs can be treated with shockwave therapy, footwear changes and advice, strapping/taping, dry needling and orthotics. The method of treatment will be determined after an initial assessment of your condition.

Do you treat ingrown toenails?

Ingrown toenails are one of the more common conditions that a podiatrist will treat. To better understand the pathology and how we treat ingrown toenails click here.

Can my feet and legs contribute to lower back pain?

Your feet can definitely contribute to lower back pain. The pronation of your feet and ankles may cause your knees to turn inward. This in turn can impact your hips which will affect the way you walk. If not corrected, this may affect your spine leading to lower back pain.