Privacy Policy

Last Updated: June 2026

Sole Podiatry is committed to protecting your privacy and handling your personal information in a responsible and secure manner.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book an appointment, engage with our social media platforms, or receive services from us.

By using our website or providing your information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

Who We Are

Sole Podiatry provides podiatry and foot health services across Melbourne.

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact us using the details available on our website.

Information We Collect

We may collect personal information including:

Your name
Date of birth
Postal address
Email address
Telephone number
Emergency contact details
Medicare, DVA, NDIS, My Aged Care or private health insurance information where relevant
Health and medical information relevant to your treatment
Appointment history and treatment records
Information provided through online enquiry forms, appointment requests or social media lead forms
Information you provide when participating in surveys, promotions or feedback requests

We may also collect non-identifiable information relating to your use of our website, including:

IP address
Browser type
Device information
Website pages visited
Time spent on our website
Referral sources and advertising interactions

How We Collect Information

We may collect information when you:

Visit our website
Submit an online enquiry
Complete a Facebook or Instagram lead form
Book an appointment online, by phone or in person
Attend an appointment
Subscribe to marketing communications
Interact with our social media pages
Contact us by email, phone or SMS

Why We Collect Information

We collect personal information to:

Provide podiatry services and patient care
Schedule and manage appointments
Maintain accurate clinical records
Communicate with patients regarding appointments and treatment
Process payments and claims
Improve our services and patient experience
Respond to enquiries
Comply with legal, regulatory and professional obligations
Send relevant health information, practice updates and marketing communications where permitted

Health Information

As a healthcare provider, we collect health information that is necessary to provide safe and effective treatment.

Health information is considered sensitive information under Australian privacy legislation and is handled with additional care and security.

We will only collect, use and disclose health information where necessary for providing healthcare services, complying with legal obligations, or with your consent.

Marketing Communications

From time to time, we may send emails, SMS messages, newsletters, health information, promotions or special offers that we believe may be relevant to you.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in our emails
Replying STOP to SMS communications where applicable
Contacting our practice directly

Opting out of marketing communications will not affect appointment reminders, clinical communications or information required for your care.

Website Analytics, Cookies and Advertising

Our website may use cookies, pixels and similar technologies to improve website performance and user experience.

We may use services including:

Google Analytics
Meta (Facebook and Instagram) Pixel
Meta Conversions API
Google Ads
Other digital advertising and analytics platforms

These technologies may collect information about your interaction with our website and advertisements, including pages visited, actions taken and advertising engagement.

This information helps us:

Understand website usage
Improve website performance
Measure advertising effectiveness
Deliver relevant advertisements to users who have previously visited our website

You can modify your browser settings to refuse cookies if you prefer, however some website features may not function correctly.

Disclosure of Information

We may disclose your information where necessary to:

Medical practitioners and other healthcare providers involved in your care
Specialists and allied health professionals
Medicare, DVA, NDIS and government agencies where authorised
Aged care providers and care coordinators where appropriate
Pathology and imaging providers
Professional advisers including accountants, auditors and legal advisers
Information technology, software and cloud service providers who assist us in operating our business

We do not sell, rent or trade your personal information to third parties.

Third-Party Service Providers

We use trusted third-party providers to assist with appointment booking, patient communications, website hosting, customer relationship management, marketing, analytics, payment processing and business operations.

These providers may have access to information only as required to perform services on our behalf and are expected to maintain appropriate privacy and security standards.

Overseas Disclosure

Some of the software and technology providers used by Sole Podiatry may store or process information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that information is protected in accordance with applicable privacy obligations.

Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

Secure practice management software
Password-protected systems
Access controls
Staff privacy training
Secure electronic storage systems

While we take reasonable precautions, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accessing and Correcting Your Information

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details available on our website.

We may require verification of identity before releasing information.

Privacy Complaints

If you have concerns regarding the way your personal information has been handled, we encourage you to contact us so we can investigate and resolve the issue.

We will respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

External Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or policies of external websites and encourage users to review the privacy policies of those websites separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use and protect personal information.